**KiboNG (Formerly known as Mozu) will be transitioning the support portal to Salesforce on January 21st.**

Why does a user that I invited to join my developer account have no account options to select on the Launchpad?

Question

Why does a user that I invited to join my developer account have no account options to select on the Launchpad?

Answer

If you invited a user to join your developer account and that user has no account options to select on the Launchpad after logging in, try the following options:

  • Resend the invitation.
  • Have the user clear the browser cache and cookies, and attempt to log in again. Be sure the individual uses the password specified when the account was initially set up.
  • Send the invitation email to Mozu Support for troubleshooting.
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